To minimize the amount of time your order is in transit, we ship all orders via express post at no charge to you. It normally takes 1-3 business days and can be over night to most postcodes.
Once your item has been dispatched, you will receive a shipping confirmation email that contains your tracking number to the email address attached to your order. Use this number to track your package using the Australia Post website or app .Once we have dispatched your item and it is in the hands of Australia Post, we no longer hold responsibility for it.
Please keep in mind during busy periods such as Christmas, Mother's Day, Valentine's Day and sale events, our processing and making time can take up to 6 - 8 days before your order is shipped. It will then take 1-3 days to arrive to you according to the AusPost website but can sometimes take longer.
RETURN POLICY /WARRANTY POLICY
As each V and Me piece of jewelry is custom made, we are unable to accept returns or exchanges due to their custom nature.
Your V and Me Custom item/s come with a 1 month warranty
from date of purchase which covers the replacement of any damaged connecting links.
Your V and Me Custom Designs warranty does not cover loss, changes in appearance, tarnishing, damage and breakage due to wear and tear or improper use of your piece.
Replacement or repair is at the discretion of V and Me Custom Designs and charges will apply for the repair of pieces deemed outside warranty.
V and Me Custom Designs pieces are very fine and delicate and should be worn with care.
To the extent permitted by law ( including Australian Consumer Law) V and Me Custom Designs reserves the sole right to judge whether or not an item of jewelry has been subject to ordinary wear and tear.
Postage costs are not covered by V and Me Custom Designs. You will need to send us back your original piece and include a reply paid envelope so we can send you back your new piece. We recommend that you post your item with tracking as we will not assume responsibility for any item which is lost or damaged.
Please send us an email for further assistance at firstname.lastname@example.org
PayPal / all credit / debit cards
For all wholesale inquiries, please contact us at email@example.com