SHIPPING POLICY

Tracked Post within Australia takes 3-10 business days and Express Post takes 1-2 business days and can be over night to most postcodes. 

Once your item has been dispatched, you will receive a shipping confirmation email that contains your tracking number to the email address attached to your order. Use this number to track your package using the Australia Post website or app .Once we have dispatched your item and it is in the hands of Australia Post, we no longer hold responsibility for it. 

RETURN POLICY /WARRANTY POLICY

As each V and Me piece of jewelry is custom made, we are unable to accept returns or exchanges due to their custom nature.

 

Your V and Me Custom item/s come with a 1 month warranty

from date of purchase which covers the replacement of any damaged connecting links.

Your V and Me Custom Designs warranty does not cover loss, changes in appearance, tarnishing, damage and breakage due to wear and tear or improper use of your piece.

Replacement or repair is at the discretion of V and Me Custom Designs and charges will apply for the repair of pieces deemed outside warranty. 

V and Me Custom Designs pieces are very fine and delicate and should be worn with care.

To the extent permitted by law ( including Australian Consumer Law) V and Me Custom Designs reserves the sole right to judge whether or not an item of jewelry has been subject to ordinary wear and tear. 

Postage costs are not covered by V and Me Custom Designs. You will need to send us back your original piece and include a reply paid envelope so we can send you back your new piece. We recommend that you post your item with tracking as we will not assume responsibility for any item which is lost or damaged. 

Please send us an email for further assistance at vandmecustomdesigns@gmail.com

PAYMENT METHOD

 PayPal      /     all credit / debit cards

WHOLESALE INQUIRIES

For all wholesale inquiries, please contact us at vandmecustomdesigns@gmail.com

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